{"id":14796,"date":"2016-06-10T15:57:00","date_gmt":"2016-06-10T13:57:00","guid":{"rendered":"https:\/\/www.fma.gv.at\/beschwerden-ueber-beaufsichtigte-unternehmen-einbringen\/"},"modified":"2025-04-14T16:34:50","modified_gmt":"2025-04-14T14:34:50","slug":"complaints-and-consumer-enquiries","status":"publish","type":"page","link":"https:\/\/www.fma.gv.at\/en\/complaints-and-consumer-enquiries\/","title":{"rendered":"Complaints and Consumer Enquiries"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p class=\"wp-block-paragraph\">Before you start, please read the FMA&rsquo;s information about <a href=\"https:\/\/www.fma.gv.at\/en\/complaints-and-points-of-contact\/\">Complaints and Consumer Enquiries<\/a><\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/webhost.fma.gv.at\/RequestsAndComplaints\/ConsrRequest\/ConsrRequest\">Complaints and Enquiries Form<\/a>&nbsp;<\/p><h1 class=\"wp-block-heading\">Complaints<\/h1><p class=\"wp-block-paragraph\">Do you have an complaint about a company that is supervised by the FMA that <strong>you have already complained to the company about<\/strong>? Do you believe that the Guidelines on Complaints Handling have not be complied with, or that another infringement of supervisory law has taken place?<\/p><p class=\"wp-block-paragraph\">Please submit your complaint using this form as well as <strong>submitting the statement given by the company in relation to the complaint:<\/strong><\/p><figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fma.gv.at\/wp-content\/uploads\/2023\/01\/FMA-Beschwerdeverfahren-EN-552x480.jpg\" alt=\"Diagram about the FMA Complaints Procedure\" class=\"wp-image-42409\" width=\"840\" height=\"730\" srcset=\"https:\/\/www.fma.gv.at\/wp-content\/uploads\/2023\/01\/FMA-Beschwerdeverfahren-EN-552x480.jpg 552w, https:\/\/www.fma.gv.at\/wp-content\/uploads\/2023\/01\/FMA-Beschwerdeverfahren-EN-276x240.jpg 276w, https:\/\/www.fma.gv.at\/wp-content\/uploads\/2023\/01\/FMA-Beschwerdeverfahren-EN-1536x1337.jpg 1536w, https:\/\/www.fma.gv.at\/wp-content\/uploads\/2023\/01\/FMA-Beschwerdeverfahren-EN-2048x1782.jpg 2048w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure><h1 class=\"wp-block-heading\">Consumer Enquiries<\/h1><p class=\"wp-block-paragraph\">You are a consumer and have an enquiry about a consumer-related topic. You can submit your enquiry here. Please note that the FMA is unable to reply to abstract legal enquiries.<\/p><p class=\"wp-block-paragraph\">Please state:<\/p><ul class=\"wp-block-list\">\n<li>the background surrounding your enquiry,<\/li>\n\n\n\n<li>the specific details,<\/li>\n\n\n\n<li>who is affected,<\/li>\n\n\n\n<li>and the entity to which the enquiry relates.<\/li>\n<\/ul><p class=\"wp-block-paragraph\" id=\"block-a211b361-6225-48ce-9273-48f2659e56eb\">Further information about the issue of consumer protection can be found on our microsite <a href=\"https:\/\/redenwiruebergeld.fma.gv.at\/en\">Let&rsquo;s talk about money<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Before you start, please read the FMA&rsquo;s information about Complaints and Consumer Enquiries Complaints and Enquiries Form&nbsp; Complaints Do you &#8230;<\/p>\n","protected":false},"author":60,"featured_media":0,"parent":0,"menu_order":146,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14796","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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