{"id":8440,"date":"2016-03-18T16:51:54","date_gmt":"2016-03-18T15:51:54","guid":{"rendered":"https:\/\/www.fma.gv.at\/en\/?page_id=8440"},"modified":"2023-06-30T12:48:57","modified_gmt":"2023-06-30T10:48:57","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.fma.gv.at\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>Austrian Financial Market Authority<\/p><p>Otto-Wagner-Platz 5<br>A-1090 Vienna<\/p><p>Tel: (+43)&nbsp;1&nbsp;249&nbsp;59&nbsp;0<br>Fax: (+43-1) 249 59-5499<\/p><p>If using electronic postal delivery, the <abbr title=\"Financial Market Authority\">FMA<\/abbr>  can be reached under the ERsB number 9110020375710 or using the organisation designation &ldquo;Finanzmarktaufsichtsbeh&ouml;rde&rdquo;.<\/p><p>The party may be granted access to files held by the authority in electronic form upon request.<\/p><p>To ensure legally effective submission please consult this <a href=\"https:\/\/www.fma.gv.at\/download.php?d=1071\">Announcement (in German only).<\/a><\/p><h2>Contact Addresses<\/h2><p>\n<div class=\"card\">  <div class=\"card-header\" id=\"heading-6a21542d9fe74\">    <h3 class=\"mb-0\">      <button class=\"btn btn-link btn-block text-left p-0 d-flex align-items-center justify-content-between\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-heading-6a21542d9fe74\" aria-expanded=\"false\" aria-controls=\"collapse-heading-6a21542d9fe74\">        <span>Consumer Enquiries and Complaints<\/span>        <i class=\"fa-solid fa-chevron-down text-primary\" aria-hidden=\"true\"><\/i>      <\/button>    <\/h3>  <\/div>  <div id=\"collapse-heading-6a21542d9fe74\" class=\"collapse\" aria-labelledby=\"heading-6a21542d9fe74\">    <div class=\"card-body\"><p>\n\n\n<\/p><p class=\"wp-block-paragraph\"><strong>Enquiries<\/strong> and <strong>complaints<\/strong> may be submitted to the <abbr title=\"Financial Market Authority\">FMA<\/abbr>  in writing here. To submit a complaint you require the documentation that you sent to the complaints management department of the company you complained to as well as the complaints managements&rsquo; written response, provided that you received one within an appropriate length of time.<\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/webhost.fma.gv.at\/RequestsAndComplaints\/Home\/Index\/1\/en\">Enquiries and Complaints<\/a><\/p><p>or by post to Finanzmarktaufsicht &ndash; Verbraucherinformation &amp; Beschwerdewesen, Otto-Wagner-Platz 5, A-1090 Vienna     <\/div>  <\/div><\/div><p> <div class=\"card\">  <div class=\"card-header\" id=\"heading-6a21542d9ff20\">    <h3 class=\"mb-0\">      <button class=\"btn btn-link btn-block text-left p-0 d-flex align-items-center justify-content-between\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-heading-6a21542d9ff20\" aria-expanded=\"false\" aria-controls=\"collapse-heading-6a21542d9ff20\">        <span>Vacant positions<\/span>        <i class=\"fa-solid fa-chevron-down text-primary\" aria-hidden=\"true\"><\/i>      <\/button>    <\/h3>  <\/div>  <div id=\"collapse-heading-6a21542d9ff20\" class=\"collapse\" aria-labelledby=\"heading-6a21542d9ff20\">    <div class=\"card-body\"><p> Would you like to apply online for a currently vacant position? You can upload attachments here, such as your curriculum vitae and covering letter in all commonly-accepted formats. <a href=\"https:\/\/www.fma.gv.at\/karriere\/offene-stellen\/\">Current job offers and online application (in German only)<\/a>     <\/div>  <\/div><\/div><p> <div class=\"card\">  <div class=\"card-header\" id=\"heading-6a21542d9ff3a\">    <h3 class=\"mb-0\">      <button class=\"btn btn-link btn-block text-left p-0 d-flex align-items-center justify-content-between\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-heading-6a21542d9ff3a\" aria-expanded=\"false\" aria-controls=\"collapse-heading-6a21542d9ff3a\">        <span>FinTech Point of Contact<\/span>        <i class=\"fa-solid fa-chevron-down text-primary\" aria-hidden=\"true\"><\/i>      <\/button>    <\/h3>  <\/div>  <div id=\"collapse-heading-6a21542d9ff3a\" class=\"collapse\" aria-labelledby=\"heading-6a21542d9ff3a\">    <div class=\"card-body\"><p> <abbr title=\"Financial Market Authority\">FMA<\/abbr>  has established a point of contact for FinTech, which you may contact if you have questions relating to licencing requirements, the obligation to publish a prospectus, compliance or anti-money laundering regulations, how <abbr title=\"Financial Market Authority\">FMA<\/abbr>  procedures are conducted or costs involved. <a href=\"https:\/\/webhost.fma.gv.at\/CustomerRequests\/RepFinTechMain.aspx\">FinTech Contact Form (in German only)<\/a>     <\/div>  <\/div><\/div><p> <div class=\"card\">  <div class=\"card-header\" id=\"heading-6a21542d9ff87\">    <h3 class=\"mb-0\">      <button class=\"btn btn-link btn-block text-left p-0 d-flex align-items-center justify-content-between\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-heading-6a21542d9ff87\" aria-expanded=\"false\" aria-controls=\"collapse-heading-6a21542d9ff87\">        <span>Legal Enquiries about Business Models<\/span>        <i class=\"fa-solid fa-chevron-down text-primary\" aria-hidden=\"true\"><\/i>      <\/button>    <\/h3>  <\/div>  <div id=\"collapse-heading-6a21542d9ff87\" class=\"collapse\" aria-labelledby=\"heading-6a21542d9ff87\">    <div class=\"card-body\"><p> If you wish to operate a new business model in the future, and have specific questions in relation to supervisory law (the obligation of holding a licence and licensing requirements, the requirement to publish a prospectus, compliance or anti-money laundering regulations, how <abbr title=\"Financial Market Authority\">FMA<\/abbr>  procedures are conducted and costs incurred), the form below enables centralised contact to all the divisions concerned within the authority. <a href=\"https:\/\/webhost.fma.gv.at\/CustomerRequests\/RechtsanfragenMain.aspx\">Contact Form Legal Enquiries about Business Models<\/a>     <\/div>  <\/div><\/div><p> <div class=\"card\">  <div class=\"card-header\" id=\"heading-6a21542d9ffbb\">    <h3 class=\"mb-0\">      <button class=\"btn btn-link btn-block text-left p-0 d-flex align-items-center justify-content-between\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-heading-6a21542d9ffbb\" aria-expanded=\"false\" aria-controls=\"collapse-heading-6a21542d9ffbb\">        <span>General Contact Address<\/span>        <i class=\"fa-solid fa-chevron-down text-primary\" aria-hidden=\"true\"><\/i>      <\/button>    <\/h3>  <\/div>  <div id=\"collapse-heading-6a21542d9ffbb\" class=\"collapse\" aria-labelledby=\"heading-6a21542d9ffbb\">    <div class=\"card-body\"><p> <a href=\"https:\/\/webhost.fma.gv.at\/MailRequests\/Home\/Index\/1\/en\">Contact form<\/a> <strong>For the issues of consumer enquiries, complaints, questions about FinTechs, legal enquiries about business models and job applications, please only use the dedicated contact forms, otherwise it is not possible to reply (directly).<\/strong>     <\/div>  <\/div><\/div><p><\/p><h2>The FMA&rsquo;s business hours<\/h2><p><strong>Monday to Thursday:<\/strong> 08:00 to 17:30 <strong>Friday:<\/strong> 08:00 to 16:00 (excluding statutory public holidays, as well as 24 December and 31 December).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Austrian Financial Market Authority Otto-Wagner-Platz 5A-1090 Vienna Tel: (+43)&nbsp;1&nbsp;249&nbsp;59&nbsp;0Fax: (+43-1) 249 59-5499 If using electronic postal delivery, the can be &#8230;<\/p>\n","protected":false},"author":60,"featured_media":0,"parent":0,"menu_order":39,"comment_status":"closed","ping_status":"closed","template":"page-without-sidebar.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-8440","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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