An effectively designed complaints-handling procedure not only helps to safeguard customers’ interests, but also provides financial services providers with vital insights into potential risks and problematic areas in their business activities.
The Austrian Financial Market Authority (FMA)’s Conduct Supervision has conducted a cross-sector analysis about financial services providers’ complaints-handling procedures and has identified issues requiring particular attention when implementing statutory requirements in practice.
Reden wir über Aufsicht - Beschwerdeverfahren (Format: pdf, Size: 220,0 KB, Language: German)
A new information series for supervised entities
Let’s talk about supervision – is the Austrian Financial Market Authority’s new regular information series for supervised entities. This format is intended for covering new areas of supervision as well as thematic areas where a need for explanation has been detected in the market. Relevant thematically-specific information is intended to be communicated in a quick and easy to understand manner, to create greater clarity as well as contributing towards ensuring that supervisory standards are observed. All editions published to date can be found here (in German only).