Austrian Financial Market Authority (FMA)
Tel.: (+43) 1 249 59 0
Fax: (+43-1) 249 59-5499
Under electronic postal delivery, the FMA can be reached under the ERsB number 9110020375710 or using the organisation designation “Finanzmarktaufsichtsbehörde”.
To ensure legally effective submission please consult this Announcement (in German only).
You are a consumer and have an enquiry about a consumer-related topic. You can submit your enquiry here. Please note that the FMA is unable to reply to abstract legal enquiries. Please therefore make sure to give the name of the company to which the enquiry relates.
Consumer Enquiries Form
You want a complaint about a supervised entity? The first step to take should always be to address a complaint in writing to the entity in question, so that an individually tailored solution can be found for your problem.
Note: Inform yourself about the complaints procedure before doing so.
Have you already complained to the entity and have either not received any response, or have only received an unsatisfactory response within 3-4 weeks?
You can submit your complaint here.
Complains to the FMA
Would you like to apply online for a currently open position? You can upload attachments here, such as your curriculum vitae and covering letter in all commonly-accepted formats.
Current job offers and online application (in German only)
The FMA has established a point of contact for FinTech, which you may contact if you have questions relating to licencing requirements, the obligation to publish a prospectus, compliance or anti-money laundering regulations, how FMA procedures are conducted or costs involved.
FinTech Contact Form (in German only)
If you wish to operate a new business model in the future, and have specific questions in relation to supervisory law (the obligation of holding a licence and licensing requirements, the requirement to publish a prospectus, compliance or anti-money laundering regulations, how FMA procedures are conducted and costs incurred), the form below enables centralised contact to all the divisions concerned within the authority.
Contact Form for Legal Enquiries about Business Models
For the issues of consumer enquiries, complaints, questions about FinTechs, legal enquiries about business models and job applications, please only use the dedicated contact forms, otherwise it is not possible to reply (directly).
Monday-Thursday: 08:00 – 17:30
Friday: 08:00 – 16:00
(excluding statutory public holidays, as well as 24 December and 31 December).