Assistance

Assistance provided to persons getting into difficulties while travelling or away from their home or permanent residence. Assistance means that the beneficiary of an assistance contract pays a premium in return for which a commitment is made to provide immediate assistance in the contractually agreed circumstances and under the agreed terms, if the beneficiary faces difficulties after the occurrence of a coincidental event. Material aid can be effected in the form of money or benefits in kind; for the latter, the provider’s own personnel or materials may also be used. Assistance does not extend to maintenance work and customer service nor to simple tips on how to receive aid nor a simple intervention to arrange aid without in fact providing it.