Your bank or payment service provider is obliged to provide you with a clear, quick and secure procedure to allow you to switch your payment account.
You must receive the following information from your bank or payment service provider about the switching service:
Information about conciliation services (Schlichtungsstellen)
Banks are required to provide you with information about fees and information about account switching free of charge. In addition a statement of fees must be provided at least once a year. This information must be communicated to consumers in a clear and understandable manner.